Refund policy

We hope you love your Blue Mees earrings. However, we understand that sometimes an item may not be exactly what you expected.

Returns

If you are a consumer purchasing online and the statutory right of withdrawal applies to your purchase, you have 14 days from the day you receive your order to inform us that you wish to withdraw from your purchase.

You do not need to provide a reason for exercising your statutory right of withdrawal.

To exercise your right of withdrawal, please use our Return or Cancel Your Order page.

You may also contact us using our contact form with a clear statement that you wish to withdraw from your purchase.

Please include your name and order number so we can identify your order.

After notifying us that you wish to withdraw, you must send the products back within 14 days.

We will provide you with the appropriate return instructions and return address.

Condition of Returned Products

Please take reasonable care of the products while they are in your possession.

You may inspect the product in the same way you reasonably could in a physical store to determine its nature, characteristics and appearance.

Products should, where possible, be returned with their original packaging, accessories and any included materials.

If a product has been handled, used, worn or damaged beyond what is reasonably necessary to inspect it, we may be entitled to deduct an amount corresponding to any reduction in value, where permitted by applicable law.

We therefore recommend that earrings are not worn for an extended period before you decide whether you wish to keep them.

Your statutory consumer rights remain unaffected.

Return Shipping Costs

If you exercise your right of withdrawal because you have changed your mind, the direct cost of returning the products is your responsibility.

We recommend using a traceable shipping method and keeping your proof of postage until your return has been processed.

If you receive an incorrect, damaged or defective product, please contact us before returning it. Where Blue Mees is legally responsible for the problem, you will not be required to bear the necessary return costs.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective or different from the product you ordered, please contact us as soon as possible using our contact form.

Please include your order number and, where relevant, clear photographs of the product and packaging. This will help us assess the issue and provide an appropriate solution.

The rights described in this section are separate from your 14-day right of withdrawal and do not limit your statutory rights regarding defective or non-conforming goods.

Refunds

If you exercise your statutory right of withdrawal, we will reimburse all eligible payments received from you without undue delay and no later than 14 days after the date on which you informed us of your decision to withdraw from the purchase.

This reimbursement includes the cost of our standard delivery option, where applicable.

If you selected a more expensive shipping option, such as express or premium delivery, we are not required to refund the additional amount above the cost of our standard delivery option.

We may withhold reimbursement until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first.

Unless otherwise expressly agreed, the refund will be made using the same payment method used for the original purchase. You will not be charged any fees by Blue Mees for receiving the refund.

Please note that your bank, credit card provider or payment provider may require additional time to process the refund after it has been issued.

If you believe there is a problem with your refund, please contact us using our contact form and include your order number.

EU Right of Withdrawal

Consumers purchasing online within the European Union generally have the legal right to withdraw from a distance purchase within 14 days without providing a reason.

For products, the withdrawal period generally begins on the day you, or a person designated by you other than the carrier, receive the goods.

You must inform us of your decision to withdraw before the 14-day withdrawal period expires.

After informing us of your withdrawal, you have a further 14 days to send the products back.

You are responsible for the direct cost of returning the products when exercising your right of withdrawal, unless we have agreed otherwise or applicable law provides otherwise.

Certain products and contracts may be excluded from the statutory right of withdrawal where an exception under applicable consumer law applies.

Nothing in this policy restricts or excludes any mandatory rights you have under applicable consumer protection law.

Legal Guarantee for Defective Products

Your right to return an order because you have changed your mind is separate from your rights when a product is defective or does not conform to what was agreed.

Consumers in the European Union benefit from a statutory legal guarantee for goods that are defective or do not conform to the contract.

Under EU consumer rules, new goods are generally covered by a minimum two-year legal guarantee from the date of delivery.

Depending on the circumstances, you may be entitled to repair or replacement free of charge and, where the legal conditions are met, a price reduction or refund.

These statutory rights cannot be limited by this Return and Refund Policy.

Need Help With a Return?

If you have any questions about returns, refunds or a problem with your order, please contact us using our contact form.

Whenever possible, include your order number so we can help you more quickly.